Privacy Policy Royal24 – Personal Data Protection for Malaysia Players

This Privacy Policy explains how royal24 — the operator of the online casino platform at royal24.pro — collects, processes, stores, and protects your personal data when you use the platform, its services, and all related features.

This document has been prepared with relevant data protection requirements and industry best practices in mind to ensure every user's privacy is respected and properly safeguarded. The scope of this policy covers all your interactions with royal24, including website visits, account registration, gaming activity, financial transactions, and communications with our support team.

By using the royal24 platform, you agree to the processing of your personal data as described in this policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Royal24 collects various types of personal data depending on how you interact with the platform. Below is a full overview of the data we collect:

The personal data we collect is used solely for legitimate purposes directly related to delivering royal24 platform services. The following are the primary purposes for which your data is used:

• Account management: Process registrations, verify identity through KYC, and securely manage user accounts.
• Transaction processing: Handle deposits, withdrawals, and all financial transactions securely and accurately.
• Service delivery: Lets you access all available games, promotions, and platform features.
• Platform security: Detect and prevent fraud, money laundering, and other unlawful activities.
• Customer support: Resolve inquiries and complaints, and provide necessary technical support.
• Legal compliance: Fulfill applicable legal, regulatory, and court order requirements.
• Platform improvements: Analyze usage patterns to improve user experience and platform performance.
• Marketing communications: Send promotional information and exclusive offers (subject to your consent).

Royal24 will not use your data for any purposes not stated in this policy without obtaining your prior consent.

Royal24 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. The following are the general data retention guidelines we follow:

• Active account data: Retained for as long as your account is active and operating on the royal24 platform.
• Data after account closure: Retained for the period required under applicable financial and anti-money laundering laws.
• Transaction records: Retained for a minimum of seven years for financial compliance purposes.
• Support communication logs: Retained for two years from the date of last interaction.
• Technical data and access logs: Retained for the period required for security and troubleshooting purposes.

Royal24 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of providing our services, there are situations where your data may be shared with certain parties:

• Payment service providers: To securely process your deposit and withdrawal transactions via FPX, DuitNow, and other channels.
• Game providers: Minimum data required to give you access to games from international providers partnered with royal24.
• Technical service providers: Including server infrastructure, cybersecurity services, and identity verification systems.
• Authorities: When required by law, court order, or a valid request from an enforcement agency.

All third parties who receive your data are required to handle that information in accordance with data protection standards equivalent to royal24's privacy policy. We do not permit third parties to use your data for their own purposes outside the scope of the services they provide to royal24.

The security of your personal data is royal24's top priority. We implement multiple layers of protection to keep your information safe from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL encryption: All data transmitted between your device and royal24 servers is encrypted using the latest SSL/TLS protocols.
• Data encryption at rest: Sensitive data stored on our servers is also encrypted using strong algorithms.
• Strict access controls: Only authorized staff with a legitimate business need may access user data.
• 24/7 monitoring: Security monitoring systems operate around the clock to detect any intrusion attempts or suspicious activity.
• Regular security assessments: Internal and external security audits are conducted regularly to identify and address any vulnerabilities.
• Two-factor authentication: Available to all accounts for an added layer of security during login.

Royal24 uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure platform security. Cookies are small text files stored on your device when you browse our website.

The types of cookies we use include:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collect anonymized data on how users interact with the platform for improvement purposes.
• Functional cookies: Save user preferences such as language and display settings for a more personalized experience.
• Analytics cookies: Helps us understand traffic patterns and overall platform usage without identifying individuals.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the royal24 platform. Continued use of our platform after a cookie notification is considered your consent to the use of cookies as described here.

As a royal24 platform user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

• Right to access: You have the right to obtain a copy of the personal data we hold about you and information on how it is processed.
• Right to rectification: If your data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data, subject to legal record-keeping obligations.
• Right to restriction of processing: You may request that we restrict how we process your data in certain circumstances.
• Right to opt out of marketing: You may withdraw consent to receive marketing communications at any time.
• Right to data portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, contact the royal24 customer support team through the channels available within the platform. We will process your request within a reasonable timeframe and inform you of the action taken.

The royal24 platform is an exclusive service for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that personal data of underage minors has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered an account at royal24 should contact us immediately.

Royal24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we protect your data. Any amendments will take effect immediately upon publication on the royal24 website.

When significant amendments are made, we will endeavour to notify you via in-platform notifications or email to your registered address. However, it is your responsibility to review this policy periodically. Continued use of the platform after amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the royal24 customer support team is ready to assist you via the live chat channel available within the platform.

We are committed to handling every privacy inquiry seriously, transparently, and within a reasonable timeframe. Every complaint we receive will be investigated, and you will be notified of the outcome.

For more information on other royal24 platform policies, please refer to:

• Terms and Conditions of Use
• Responsible Gaming Policy
• Frequently Asked Questions (FAQ)