Terms and Conditions Royal24 – A Guide to Using Malaysia's Online Casino Platform

These Terms and Conditions constitute a legally binding agreement between you as the user and royal24 as the platform operator. This document takes effect as soon as you access, browse, or register an account on royal24.pro or any of its associated domains.

Royal24 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Continued use of the platform following any amendment is deemed as your acceptance of the updated terms. It is your responsibility to review this document periodically to ensure you are always aware of the latest terms in effect.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy royal24, all of which together form the complete agreement between you and this platform.

To register and use the royal24 platform, you must meet all of the following requirements without exception:

• Be at least 18 years old on the account registration date.
• Be an individual (not a company or corporate entity) registering under your own name.
• Not legally prohibited in your country or region from participating in online gambling activities.
• Not experiencing a gambling addiction that requires treatment or currently undergoing a recovery programme.
• Not previously banned or suspended from using the royal24 platform.
• Have full legal capacity to enter into binding agreements.

Each user is only permitted to hold one account only on the royal24 platform. Multiple account registrations by the same individual — whether using different names, emails, phone numbers, or payment details — are strictly prohibited and may result in the closure of all related accounts and forfeiture of balances.

During registration, you are required to provide accurate, complete, and up-to-date information. The details you need to provide include:

• Full name as per your identity card or passport
• Valid date of birth
• An active email address you own
• Phone number registered under your name
• Valid payment details for deposit and withdrawal purposes

Royal24 reserves the right to request identity verification (KYC) at any time. You are required to submit supporting documents such as a copy of your MyKad, passport, or other supporting documents upon request. Failure to comply with a KYC request within the stipulated timeframe may result in account suspension or closure.

Royal24 supports a variety of payment methods commonly used in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and local bank transfers. All transactions are processed through secure payment channels integrated with the highest security standards.

Regarding deposits:

• The minimum deposit is as stated in the payments section of the platform.
• All deposits must be made using a payment method registered under your own name.
• Deposits made using third-party accounts will not be accepted and may result in your account being suspended.
• Royal24 reserves the right to request proof of deposit before processing any withdrawal.

Regarding withdrawals:

• Withdrawal requests will be processed in the order received and are subject to standard security checks.
• The withdrawal method must match the deposit method used, unless special circumstances require management approval.
• Withdrawals will not be processed if the wagering requirements for any bonus claimed have not been met.
• Royal24 reserves the right to reject or delay withdrawals for accounts that are currently under investigation.

Royal24 offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, free spins, and a tiered VIP program. Each bonus and promotion is subject to specific terms and conditions that will be stated at the time the offer is made.

• All bonuses carry wagering requirements that must be fulfilled before a withdrawal can be made.
• Each player is only eligible to receive the welcome bonus once.
• Royal24 reserves the right to withdraw bonuses if there is evidence of abuse or fraud.
• Bonuses obtained through fraudulent activity will be forfeited and the relevant account will be closed.
• The wagering requirements for each type of bonus differ and must be reviewed individually.
• The royal24 VIP program is governed by additional terms which can be reviewed on the VIP.

Royal24 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. This includes the right to set promotion limits, exclude certain players from offers, or change wagering requirements with reasonable notice.

All games available on the royal24 platform use a Random Number Generator (RNG) system that has been independently verified by accredited international testing bodies. This ensures fairness and randomness in every game outcome.

Players are required to comply with the following rules when using the royal24 gaming platform:

• Use only one account for all gaming activity.
• Not using automation software, bots, or any tools designed to manipulate or cheat the system.
• Not colluding with other players to exploit vulnerabilities in any game.
• Report any technical issues or suspicious outcomes to the support team immediately.
• Accept that game system outcomes are final under all circumstances.

You agree not to engage in any of the following activities while using the royal24 platform:

• Registering an account using false information, another person's identity, or forged documents.
• Using the platform for any money laundering or illegal financing activities.
• Exploiting system vulnerabilities or seeking and using bugs in games or the payment system.
• Using third-party software, automated scripts, or artificial intelligence to play or manage your account automatically.
• Spreading false or misleading information about royal24 to other players.
• Harassing, threatening, or causing harm to other users or royal24 support staff.
• Attempting to access royal24's internal systems, databases, or source code without authorization.

Violation of any of the above prohibitions will result in immediate account closure, forfeiture of all balances and bonuses, and potential legal action where necessary.

Royal24 reserves the right to suspend or close any account without prior notice under the following circumstances:

• There is evidence or reasonable suspicion of fraud, abuse, or illegal activity.
• Failure to comply with KYC identity verification requests within the stipulated timeframe.
• Violation of any section of these Terms and Conditions.
• Request by the user themselves to voluntarily close their account.
• Request from competent authorities based on a court order or official investigation.

Users may also request the closure of their own account at any time by contacting the royal24 support team. All valid balances will be returned to the original payment method once the required verification process is completed, subject to no restrictions or active investigations on the account.

Royal24 shall not be held liable for any financial losses, loss of profits, business disruption, or any other damages arising from:

• Service disruptions caused by third parties, including infrastructure providers or game suppliers.
• Technical failures beyond the reasonable control of royal24, including internet disruptions, server failures, or cyberattacks.
• Game outcomes generated fairly through a certified RNG system.
• Any act or omission by the user that is in breach of these Terms and Conditions.
• Losses arising from your inability to access your account due to factors outside our control.

Royal24 is committed to protecting the privacy and security of the personal data of all its users. All information collected during the registration process and use of the platform is handled carefully in accordance with our Privacy Policy in full.

In summary, royal24 collects and uses your data for the following purposes:

• User account management and verification (including the KYC process).
• Processing of deposit and withdrawal financial transactions.
• Detection and prevention of fraud and illegal activities.
• Improvement of platform services and user experience.
• Compliance with applicable legal and regulatory requirements.

Royal24 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. 256-bit SSL encryption is used for all data transmission between your device and our servers.

Royal24 reserves the right to modify, add to, or replace any part of these Terms and Conditions at any time. When significant amendments are made, we will endeavor to notify users via in-platform notifications or email to the registered address.

However, it is your responsibility to review this document periodically. Continued use of the royal24 platform after any amendments take effect will be considered your acceptance of the updated terms.

If you do not agree with any amendments made, you have the right to stop using the platform and request the closure of your account. Such a request may be submitted to the royal24 customer support team through the available channels.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the royal24 service, we encourage you to contact our support team through the available channels within the platform.

The royal24 customer support team operates 24 hours a day, 7 days a week and is ready to assist you in both Bahasa Melayu and English. We are committed to resolving every inquiry promptly, transparently, and with full respect for each user.

For more information on our policies, please refer to the following pages:

• Royal24 Privacy Policy
• Responsible Gaming
• Frequently Asked Questions (FAQ)